RETURN AND REFUND POLICY

Return and Refund Policy

Last Updated: 18-11-2023

Thank you for choosing VerbakelJollie. We want to ensure that you are completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand the terms and conditions.

1. Return Period: Customers have 30 calendar days from the date of receiving the product to initiate a return.

2. Condition of Return: To be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging.

3. Reasons for Return: Customers may return items due to reasons such as receiving a damaged or incorrect product.

4. Return Procedure: To initiate a return, please contact our customer service department at verbakeljollie@gmail.com . Our team will provide you with instructions on where to send the returned item.

5. Refund Procedure: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be initiated, and the credit will be applied to your original method of payment. The processing time and duration for the refund may vary based on your payment provider.

6. Shipping Costs: Customers are responsible for covering the shipping costs associated with returning the item. Shipping costs are non-refundable.

7. Contact Information:If you have any questions about our Return and Refund Policy, please contact us at verbakeljollie@gmail.com.

We reserve the right to update or modify our Return and Refund Policy at any time. Any changes will be posted on this page.